Made to Measure “Pinot” Jacket in Linen and Wool fabric by Reda

Last updated: 30 June 2026

This Shipping Policy applies to orders placed through the NADA online store.

1. Processing time for products that are not Made to Measure

Orders for products that are not Made to Measure are generally prepared for dispatch within 1–3 business days after the order and payment have been confirmed.

Business days exclude weekends and Estonian public holidays.

Processing time refers to the time required to prepare an order for dispatch. It does not include the time the parcel spends in transit.

Once the order has been dispatched, the purchaser will receive an email containing the available tracking information.

During periods of increased demand, processing may take slightly longer. If a material delay affects an order, NADA will inform the purchaser as soon as reasonably possible.

2. Processing and production time for Made to Measure products

A Made to Measure order is confirmed after the appointment at NADA Studio and after the measurements, fabric, model, construction, design details, price and payment arrangements have been agreed.

NADA generally processes the confirmed order within one business day after the appointment, excluding weekends and Estonian public holidays.

Made to Measure suits, jackets, shirts and trousers generally take approximately 5–8 weeks to produce. The production time depends on the selected garment, fabric, construction and amount of hand-finished detail.

For selected suits, jackets, shirts and trousers, an express production service of approximately three weeks may be available for an additional fee of €100 per order. Express production is subject to availability and must be expressly agreed when the order is confirmed.

Made to Measure coats, jeans and chinos generally take approximately 6–8 weeks to produce. Express production is not available for these garments.

The stated periods are estimated production times. Delivery time is added after the finished garments have passed their final inspection and have been dispatched.

If a different production or delivery period is agreed during the appointment or stated in the order confirmation, that agreed period will apply.

3. Made to Measure quality control and dispatch

Before dispatch, every Made to Measure garment is inspected, pressed and carefully packed.

Where a final studio fitting has been agreed, the garment will be available for collection or dispatch after the fitting and the completion of any necessary adjustments.

Once the garment has been dispatched, the purchaser will receive an email containing the available tracking details.

4. Shipping destinations

NADA currently ships to European Union countries, except Greece and Romania.

The delivery destinations currently available for online orders are shown at checkout. Delivery availability may change according to carrier coverage and operational circumstances.

5. Shipping costs

The purchaser is responsible for the applicable shipping cost unless free shipping or another arrangement is expressly offered.

The available delivery methods and their prices are displayed at checkout before the order is confirmed.

Any optional additional service, including express delivery, must be selected or expressly agreed by the purchaser. No additional shipping charge will be applied without the purchaser’s consent.

6. Estimated delivery times within the European Union

Orders within the European Union generally arrive within 5–10 business days after dispatch.

This estimate applies to the parcel’s transit time and does not include:

·        order processing time;

·        Made to Measure production time;

·        fittings or alterations;

·        weekends or public holidays;

·        delays caused by the courier; or

·        circumstances outside NADA’s reasonable control.

Delivery estimates are not guaranteed delivery dates unless a specific date has been expressly agreed in writing.

The delivery estimate may vary depending on the destination, delivery method, carrier capacity, public holidays, severe weather, transport disruption and other unforeseen circumstances.

7. Delivery deadlines and delays

Unless a different delivery period has been expressly agreed, goods will be delivered without undue delay and no later than 30 days after the sales contract is concluded.

For Made to Measure products, the production and delivery period stated during the appointment or in the order confirmation constitutes the agreed delivery timeframe.

If NADA becomes aware of a significant delay, the purchaser will be informed as soon as reasonably possible.

If an order is not delivered within the agreed period, the consumer may ask NADA to complete delivery within an additional reasonable period.

If the order is not delivered within that additional period, the consumer may be entitled to terminate the sales contract and receive a refund in accordance with applicable law.

The consumer may be entitled to terminate the contract without granting additional time where:

·        NADA has refused to deliver the order;

·        delivery by the agreed date was essential in view of the circumstances; or

·        the consumer informed NADA before the contract was concluded that delivery by a specific date was essential.

8. Shipping outside the European Union

Shipping outside the European Union is arranged on a case-by-case basis.

To request delivery outside the European Union, please contact nada@nada.ee before placing or confirming the order.

NADA will provide the available delivery method, estimated shipping cost and estimated delivery time before the international order is confirmed.

Orders delivered outside the European Union may be subject to:

·        customs duties;

·        import VAT;

·        customs clearance fees;

·        local taxes; or

·        administrative charges imposed by the destination country or carrier.

Before confirming the order, NADA will inform the purchaser whether these charges are included in the amount payable to NADA or must be paid separately by the recipient upon import.

Where import duties, taxes or customs charges are not included in the order price, they are the responsibility of the recipient.

NADA does not control the decisions, procedures or processing times of customs authorities in the destination country.

9. Order tracking

Once an order has been dispatched, NADA will send a shipping confirmation email containing a tracking number or tracking link where tracking is provided by the selected carrier.

Tracking information may take some time to become active after the parcel has been handed over to the carrier.

If the purchaser has received a dispatch confirmation but not the tracking email, they should:

·        check the spam or junk-mail folder;

·        confirm that the email address supplied with the order is correct; or

·        contact NADA at nada@nada.ee.

10. Risk of loss or damage during delivery

NADA remains responsible for the parcel until the purchaser, or a third party designated by the purchaser other than the carrier, has taken physical possession of it.

NADA does not transfer responsibility for a lost, stolen or damaged parcel to the consumer merely because the parcel has been handed over to the carrier.

If a parcel is lost or damaged before delivery, NADA will work with the carrier and, where required by applicable law, arrange an appropriate replacement, repair or refund.

The purchaser should inform NADA as soon as reasonably possible if:

·        the parcel has not arrived;

·        tracking indicates an unexplained delay;

·        the parcel appears to have been delivered to the wrong address;

·        the parcel arrives visibly damaged; or

·        products are missing or damaged.

The purchaser’s statutory rights are not affected by delays in reporting a problem, although prompt notification may make it easier to investigate the shipment with the carrier.

11. Damaged parcels

If a parcel arrives visibly damaged, the purchaser should, where reasonably possible:

·        photograph the parcel before opening it;

·        retain the packaging;

·        photograph any damage to the products; and

·        contact nada@nada.ee with the order number and relevant photographs.

The purchaser is not required to resolve a transit-damage claim directly with the carrier where NADA arranged the shipment.

NADA will review the matter and provide the appropriate remedy in accordance with the Terms and Conditions of Sale and applicable consumer law.

12. Missing or delayed shipments

If a shipment is missing or significantly delayed, please contact nada@nada.ee.

NADA will contact the carrier, investigate the shipment and keep the purchaser informed of material developments.

A carrier investigation does not remove or reduce the purchaser’s statutory rights regarding delivery.

Where the parcel cannot be located or delivered within the applicable period, NADA will provide the remedy required by applicable law, which may include replacement of the products or termination of the sales contract and a refund.

13. Incorrect or incomplete delivery information

The purchaser is responsible for providing complete and accurate contact and delivery information when placing the order.

If an order has not yet been dispatched, NADA will make reasonable efforts to correct the delivery information when requested.

NADA cannot guarantee that an address can be changed after the parcel has been handed over to the carrier.

If a parcel is returned because the purchaser supplied an incorrect or incomplete address, failed to collect the parcel or refused delivery without a lawful reason, NADA may charge the reasonable and documented cost of a new delivery.

Where permitted by law, reasonable return costs caused by incorrect information or failure to collect may be deducted from the amount refunded.

No additional delivery or return cost will be charged where the failed delivery was caused by NADA or the carrier arranged by NADA.

14. Unclaimed parcels

Failure to collect a parcel does not automatically constitute a valid exercise of the right of withdrawal.

A consumer who wishes to withdraw from the sales contract must inform NADA through the withdrawal function available on the website or by sending an unequivocal withdrawal notice to nada@nada.ee.

If an unclaimed parcel is returned to NADA, we will contact the purchaser to agree on redelivery, cancellation or another appropriate solution.

Any reasonable redelivery or return costs may be charged where the failure to collect was attributable to the purchaser and where charging those costs is permitted by law.

15. Order changes and cancellations

To request a change or cancellation, please contact nada@nada.ee as soon as possible.

NADA will make reasonable efforts to accommodate the request before the order has entered processing, production or dispatch.

Changes cannot be guaranteed after an order has been processed or dispatched.

For standard products, this operational limitation does not affect the consumer’s statutory right of withdrawal. If the shipment can no longer be stopped, the consumer may exercise the right of withdrawal and return the product in accordance with the Return and Refund Policy.

Made to Measure and clearly personalised products are produced according to the client’s measurements and specifications. The statutory change-of-mind right of withdrawal does not apply to these products.

This does not affect the client’s rights where a Made to Measure product is defective, does not correspond to the agreed specifications or has otherwise been supplied incorrectly.

16. Events outside NADA’s reasonable control

Delivery or production may occasionally be delayed by circumstances outside NADA’s reasonable control, including:

·        severe weather;

·        transport disruption;

·        customs delays;

·        strikes;

·        interruptions affecting suppliers or carriers;

·        restrictions imposed by public authorities; or

·        other exceptional events.

NADA will make reasonable efforts to minimise the effect of such circumstances and will inform affected purchasers of material delays.

Nothing in this section limits the consumer’s mandatory rights relating to delivery, termination or refunds.

17. Customer support

For questions concerning processing, production, delivery or tracking, please contact:

Email: nada@nada.ee
Phone: +372 58 470 168

When contacting us about an existing order, please include the order number and the email address used to place the order.

Thank you for choosing NADA.