Last updated: 30 June 2026

1. General information

The owner and operator of the online store at nada.ee, hereinafter referred to as the “online store”, is NADAFORM OÜ, registry code 17245237, with its registered address at Pille tn 9/2-42, Kesklinna district, 10138 Tallinn, Harju County, Estonia.

These Terms and Conditions of Sale apply to purchases made through the online store.

Statutory consumer rights apply where the purchaser is a natural person acting for purposes outside their business or professional activities.

2. Product and price information

The prices of products sold in the online store are displayed next to the relevant products.

All prices are shown in euros (€) and include applicable taxes unless otherwise stated.

Shipping costs are added to the product price. The shipping cost depends on the purchaser’s location and the selected shipping method. The applicable shipping cost is displayed before the purchaser confirms the order.

Product descriptions, materials, sizing information and other relevant details are provided on the respective product page.

3. Placing an order

To place an order, the purchaser must:

1.      add the desired products to the shopping cart;

2.    review the contents of the shopping cart;

3.    enter the required contact, billing and delivery information;

4.    select an available delivery method;

5.    select a payment method; and

6.    confirm the order.

The total amount payable, including applicable taxes and shipping costs, is displayed before the order is confirmed.

Payment can be made securely using the payment methods provided through Maksekeskus AS:

Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Revolut and Citadele
Latvian bank payments: Swedbank, SEB, Citadele, Revolut and Luminor
Lithuanian bank payments: Swedbank, SEB, Artea, Revolut and Luminor
Card payments: Visa and Mastercard
Mobile payments: Apple Pay and Google Pay

When paying through a bank link, the purchaser must confirm the payment and then select “Return to merchant”.

The personal data required to process the payment is transferred to the authorised payment processor, Maksekeskus AS.

The sales contract enters into force when the online store has received or confirmed the payment and has sent the purchaser an order confirmation.

If the online store is unable to fulfil an order because a product is unavailable or for another reason, the purchaser will be informed as soon as possible. Any amount already paid, including the shipping cost, will be refunded without undue delay and no later than 14 days after the purchaser has been notified of the cancellation.

4. Delivery

The online store currently delivers to European Union countries, except Greece and Romania.

The availability of delivery to a particular destination is displayed at checkout.

The purchaser is responsible for the shipping cost. The applicable cost is displayed next to the selected shipping method before the order is confirmed.

Orders within the European Union are generally delivered within 5–10 business days after the sales contract enters into force.

Delivery times are estimates and may vary depending on the destination, courier delays, public holidays, customs procedures and circumstances outside the online store’s reasonable control, including severe weather or transport disruptions.

Delivery outside the European Union

Delivery outside the European Union is arranged on a case-by-case basis.

To request international delivery, please contact us at nada@nada.ee before placing the order.

International orders may be subject to customs duties, import taxes and other charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost unless expressly stated otherwise.

Shipping costs and estimated delivery times vary by destination.

5. Right of withdrawal

5.1 Standard products

A consumer has the right to withdraw from a distance sales contract without giving a reason within 14 days.

For products delivered in one shipment, the withdrawal period begins on the day the consumer or a third party designated by the consumer, other than the carrier, receives the product.

If several products from the same order are delivered separately, the withdrawal period begins on the day the last product is received.

To exercise the right of withdrawal, the consumer must send an unambiguous withdrawal notice to nada@nada.ee before the withdrawal period expires.

The notice should include:

·        the purchaser’s full name;

·        the order number;

·        the product being returned;

·        the delivery address; and

·        confirmation that the purchaser wishes to withdraw from the contract.

The consumer is not required to provide a reason for withdrawal.

The online store provides an electronic statutory model withdrawal form, accessible through the withdrawal button marked “Withdrawal” on the website. The consumer may withdraw from the sales contract by completing and submitting this form within the applicable 14-day withdrawal period.

After the electronic withdrawal form has been submitted, the online store will send the consumer confirmation of its receipt without undue delay by email or another durable medium.

Use of the electronic form is optional. The consumer may also exercise the right of withdrawal by sending any other unequivocal statement of withdrawal to nada@nada.ee before the withdrawal period expires.

5.2 Made-to-measure and personalised products

The statutory right of withdrawal does not apply to products made according to the consumer’s specifications or clearly personalised for the consumer.

This includes made-to-measure garments produced according to the client’s measurements, selected fabric, construction and individual design choices.

These products cannot be returned or exchanged merely because the client has changed their mind.

This restriction does not affect the client’s rights if the product is defective or does not conform to the agreed specifications.

5.3 Sale and clearance products

Products sold at a reduced price, including sale and clearance products, remain subject to the statutory right of withdrawal unless a specific legal exception applies.

A reduced price alone does not remove the consumer’s statutory right of withdrawal.

5.4 Gift cards

Gift cards cannot be returned after they have been redeemed, whether in full or in part.

Before redemption, the consumer’s statutory rights remain unaffected unless an applicable legal exception applies.

The expiry date, permitted uses and other conditions applicable to a gift card are stated on the gift card or its product page.

5.5 Condition of returned products

The consumer may examine a product only to the extent necessary to establish its nature, characteristics and functioning, in the same way as would normally be permitted in a physical shop.

Returned products should be unworn, clean and undamaged, with their original labels attached and, where reasonably possible, in their original packaging.

The absence of original packaging does not automatically remove the right of withdrawal. However, the consumer may be liable for any reduction in the value of the product caused by handling beyond what was necessary to examine it.

5.6 Returning a product

The consumer must return the product without undue delay and no later than 14 days after notifying the online store of the withdrawal.

Unless otherwise agreed, the consumer bears the direct cost of returning the product.

We recommend using a tracked and, where appropriate, insured delivery service. The consumer is responsible for the returned product until it is delivered to the online store.

Please contact nada@nada.ee before sending a return so that the correct return instructions and address can be provided.

5.7 Refunds

Following a valid withdrawal, the online store will refund all payments received from the consumer, including the cost of the least expensive standard delivery method offered by the online store.

If the consumer selected a delivery method that was more expensive than the least expensive standard delivery method offered, the online store is not required to refund the additional cost.

The refund will be made without undue delay and no later than 14 days after the online store receives the withdrawal notice.

The online store may withhold the refund until the returned product has been received or until the consumer provides evidence that the product has been sent back, whichever occurs first.

The refund will be made using the same payment method used for the original transaction unless the parties expressly agree otherwise.

No additional fee will be charged for the refund.

5.8 Exchanges

Where possible, the online store may offer an exchange instead of a refund. Exchanges are subject to product availability and do not restrict the consumer’s statutory rights.

6. Incorrect prices and obvious errors

The online store takes reasonable care to ensure that product descriptions and prices are accurate.

If a product is displayed with an obviously incorrect price due to a technical, typographical or other clear error, the online store may cancel the affected order where the purchaser knew or could reasonably have been expected to know that the price was incorrect.

In that case, the purchaser will be notified and all amounts paid will be refunded without undue delay.

7. Defective goods and lack of conformity

The online store is liable for any lack of conformity that existed when the product was delivered to the purchaser and that becomes apparent within two years from the date of delivery.

A product may be considered non-conforming if, among other things, it:

·        does not correspond to the agreed description, type, quantity or quality;

·        does not possess the characteristics agreed with the purchaser;

·        is unsuitable for its ordinary or specifically agreed purpose; or

·        does not have the durability, functionality or other qualities that a consumer may reasonably expect.

7.1 Burden of proof

If a lack of conformity becomes apparent within one year from the date the product was delivered to the consumer, it is presumed to have existed at the time of delivery unless that presumption is incompatible with the nature of the product or the nature of the defect.

During this one-year period, the burden of proving otherwise rests with the online store.

After one year has passed, the consumer may be required to demonstrate that the cause of the defect existed at the time the product was delivered.

7.2 Notifying the online store

The purchaser must notify the online store of a defect within two months after becoming aware of it by contacting nada@nada.ee

The notice should include:

·        the purchaser’s name;

·        the order number;

·        a description of the defect; and

·        photographs or other relevant information where reasonably possible.

The online store is not responsible for defects caused after delivery by improper use, failure to follow care instructions, accidental damage, normal wear and tear or unauthorised alteration or repair.

7.3 Remedies

If a product is defective or does not conform to the contract, the consumer may request that the product be repaired or replaced, unless the selected remedy is impossible or would impose disproportionate costs on the online store.

The repair or replacement will be completed free of charge, within a reasonable time and without causing significant inconvenience to the consumer.

Where repair or replacement is impossible, has been refused, has not been completed within a reasonable time, has failed, or where the defect is sufficiently serious, the consumer may be entitled to:

·        a proportionate reduction in the price; or

·        termination of the sales contract and a refund, in accordance with applicable law.

The online store will respond to a written consumer complaint in writing or in a format that can be reproduced in writing within 15 days.

For further information, please contact nada@nada.ee.

8. Direct marketing and personal data

The online store processes the purchaser’s personal data for purposes including:

·        processing and fulfilling orders;

·        receiving and processing payments;

·        delivering products;

·        communicating with the purchaser;

·        handling returns, complaints and customer service enquiries; and

·        complying with legal and accounting obligations.

The online store may disclose the personal data necessary for delivery to courier and logistics service providers and the information required for payment processing to payment service providers.

Newsletters and marketing offers are sent only where the recipient has consented to receive them or where another lawful basis applies.

The recipient may unsubscribe from marketing communications at any time by using the unsubscribe link in the relevant email or by contacting nada@nada.ee.

Further information about the processing of personal data is provided in the online store’s Privacy Policy.

9. Complaints and settlement of disputes

All complaints concerning the online store, an order or a product should first be submitted to nada@nada.ee

The complaint should include the purchaser’s name, contact details, order number, a clear description of the issue and the remedy requested.

The online store will respond to a written consumer complaint within 15 days.

If the consumer and the online store are unable to resolve the dispute by agreement, a consumer residing in Estonia may submit the matter to the Consumer Disputes Committee operating under the Estonian Consumer Protection and Technical Regulatory Authority.

The Consumer Disputes Committee is an independent and impartial alternative dispute resolution body competent to resolve contractual disputes between a consumer residing in Estonia and a trader registered in Estonia.

Proceedings before the Consumer Disputes Committee are free of charge for both the consumer and the trader.

A consumer must first submit a complaint directly to the online store and allow the online store an opportunity to respond before applying to the Consumer Disputes Committee.

For a cross-border dispute involving a trader or consumer located in another European Union Member State, the consumer may contact the European Consumer Centre in their country of residence for advice and assistance.

The consumer also retains the right to bring a claim before a competent court.

10. Applicable law

These Terms and Conditions of Sale are governed by the laws of the Republic of Estonia.

This choice of law does not deprive a consumer residing in another country of any mandatory consumer protection rights granted under the law of their country of residence.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in effect.